Shipping Policy

Free Shipping Global Service Rules

The platform implements a full-product and full-region free shipping policy, and all products displayed and sold on the platform enjoy a unified free shipping service without any consumption threshold, product category restriction and regional additional charging rules. All logistics distribution fees, terminal delivery fees, customs clearance service fees and transit handling fees incurred in the process of commodity transportation are fully borne by the platform. Users only need to pay the actual commodity transaction amount when placing an order, and there is no hidden charge or additional logistics cost in the whole process. This free shipping policy is applicable to all global distribution areas covered by the platform’s logistics system, realizing consistent service standards for all users, completely eliminating the differential charging mode of remote area surcharge and overseas distribution surcharge in the industry, and effectively reducing the shopping cost of global users.

1-3 Working Days Standard Shipping Time

The platform has a standardized intelligent order processing and goods outbound system. After the user completes the order payment successfully, the system will automatically sort out the order information and include it in the official outbound queue. All valid paid orders will be shipped within 1 to 3 working days in accordance with the standard process. Working days do not include weekends, statutory holidays and special periods of logistics system shutdown and warehouse maintenance. The platform arranges professional warehouse management personnel to be responsible for commodity sorting, inspection, packaging and outbound work, and strictly follows the order placing time sequence to process orders in turn to avoid order backlog and delayed shipment. Before the goods are outbound, we will conduct secondary inspection on the product quality, packaging integrity and accessory completeness to ensure that the goods shipped are intact and consistent with the user’s order information, and eliminate wrong shipment, missing shipment and defective shipment.

Global 6-12 Working Days Delivery Cycle

The platform adopts a unified global logistics delivery cycle standard, and the overall delivery time from commodity outbound to user signing is 6 to 12 working days. This time standard is universally applicable to all global distribution areas, and there is no need to distinguish between domestic and foreign distribution scenarios, realizing unified and transparent global logistics aging rules. The logistics cycle includes commodity outbound transit, regional transfer, customs clearance inspection, terminal distribution and other all-link time consumption. Users can view the real-time logistics track including outbound, transit, arrival and delivery through the order details page, and grasp the order dynamics in real time. In the case of extreme weather, regional traffic control, routine customs clearance sampling inspection, logistics network temporary adjustment and other force majeure objective factors, the logistics cycle may be slightly delayed. Such delay belongs to normal logistics fluctuation, and the platform will timely update the logistics status and actively explain the situation to users.

Commodity Packaging and Transportation Protection Measures

In order to ensure that the goods are delivered to users completely and safely, the platform formulates differentiated packaging protection standards for different types of products. For fragile, easily damaged, precision electronic and liquid products, we adopt thickened cartons, foam shock absorption, bubble wrap anti-collision, moisture-proof and pressure-resistant protective packaging to avoid product damage, scratch, moisture and deformation during transportation. For daily durable goods and clothing products, we adopt standardized dust-proof and compression-resistant packaging to ensure the neatness and integrity of the products. All packaging materials meet international environmental protection and transportation safety standards, which can not only protect the safety of goods in transit, but also avoid excessive packaging waste. The platform strictly controls every packaging link to ensure that each batch of goods has reliable transportation protection and effectively reduce the damage rate of goods in logistics links.

Logistics Problem Handling and After-Sales Guarantee

The platform provides full-link logistics guarantee services for all orders. If the goods are lost, seriously delayed, damaged, wrongly shipped or missing accessories during logistics transportation, all losses and handling costs shall be fully borne by the platform. Users only need to feedback the logistics problems through official channels and provide corresponding picture and video evidence, and the platform will quickly verify the situation and provide users with free re-delivery, full refund or partial compensation solutions according to the actual situation. The platform has long-term stable cooperative relations with many global formal logistics providers, which can ensure the stability, safety and efficiency of commodity transportation. We will continue to optimize the logistics distribution system, shorten the delivery cycle, improve the logistics tracking accuracy and problem response efficiency, and provide users with more stable and reliable global free shipping distribution services.