Refund Policy

Unified Policy Standard and Currency Specification

This platform formulates unified and standardized global refund rules, which are applicable to all user orders and all product categories on the platform, with no category exemption, no regional restriction and no consumption threshold limitation. All order transactions, refund calculations and fund settlements on the platform are uniformly denominated and settled in USD, which is the only official settlement currency of the platform. All refund amounts, order payment amounts, and compensation amounts involved in platform service rules are subject to USD calculation standards, ensuring the unity, accuracy and standardization of global fund settlement. This refund policy is universally applicable to all users who complete transactions on the platform. All users enjoy equal refund rights and interests, and the platform will not adjust refund standards, shorten refund cycles or reduce refund amounts for any individual user or special order without reason. All rule adjustments will be based on official public announcements, and the principle of non-retroactivity will be strictly implemented to fully protect the legitimate consumption rights and interests of users.

60-Day Global Return Eligibility Rules

The platform implements a standardized 60-day return policy for all users. The return period is calculated from the date when the user signs for the purchased goods. Within 60 days after signing, users can actively initiate a return application for any eligible goods without providing additional return reasons. In order to standardize the return and exchange process and protect the legitimate rights and interests of both users and the platform, returned goods must meet the secondary sales standard, that is, the goods are intact, without man-made damage, scratch, deformation, disassembly and modification. The original packaging, supporting accessories, manuals and gift accessories of the goods are complete without loss, and there is no obvious use trace, dirt or wear. For goods with quality problems, delivery errors, inconsistent product description and other platform responsible problems, the 60-day return limit is not applicable, and the platform will unconditionally accept return and refund applications and bear all corresponding responsibilities. Users only need to truthfully feedback the product problems and provide corresponding picture or video evidence, and the platform will complete the verification and processing in the shortest time.

Standard 5-10 Working Days Refund Processing Cycle

After the user successfully returns the goods and the platform receives and verifies that the returned goods meet the return standards, the official refund process will be initiated. The platform’s standard refund processing cycle is 5 to 10 working days. All refund funds will be returned to the user’s original payment account through the original payment path in full. There is no hidden handling fee, no deduction of service fee and no loss of refund amount. The refund amount is strictly calculated according to the actual USD payment amount of the user’s order. Working days exclude official statutory holidays, weekends and special system maintenance downtime. During the refund cycle, users can check the real-time progress of refund review, goods verification and fund settlement through the order details page of the platform. The platform adopts dual verification mechanism of manual review and system intelligent audit for all return and refund orders to ensure the accuracy and standardization of each refund processing link and avoid audit errors and abnormal fund settlement.

Special Order Return and Refund Rules

For special order types such as batch purchase orders, combined package orders and multi-item combined payment orders, the platform implements independent single-product accounting rules. Users can apply for return and refund of a single product or multiple products in the order according to their own needs, and the refund amount will be accurately calculated according to the actual payment proportion of a single product in USD. For orders participating in platform discount activities, preferential promotion and coupon deduction, the refund amount will be calculated based on the actual final payment amount of the order, and the corresponding preferential rights and interests will become invalid synchronously with the order return, without additional compensation or residual retention. If the user’s return application is rejected due to the returned goods not meeting the return standards, the platform will send the goods back to the user through the original logistics channel, and all logistics costs and losses arising therefrom shall be borne by the user. The platform strictly prohibits malicious return behaviors such as private replacement of goods, intentional damage of goods and false return application, and will retain the right to pursue liability for malicious return behaviors that damage platform interests.

Refund Exception Handling and User Assistance

Under normal circumstances, all qualified refund applications will be completed within the standard 5-10 working days cycle. If the fund arrival is delayed due to payment channel system fluctuation, bank system maintenance and other objective factors, the platform customer service team will take the initiative to track the fund flow status, timely check the delay reasons, and actively communicate and coordinate with the payment channel to speed up the refund arrival. Users who do not receive the refund within the standard cycle can contact the platform customer service at any time, and the customer service will complete the investigation and give a clear processing reply within the specified time. The platform always maintains the stability and continuity of refund rules. All policy adjustments will be publicly announced in advance on the official page, and the adjusted rules will only take effect for new orders after the announcement, and will not affect the legitimate refund rights and interests of historical orders, ensuring the fairness and stability of global transaction rules.